Shipping and returns
Before any action can be taken with a return of any nature the customer must first email – hello@renburton.com
From there we will be able to figure out the best solution for your issue.
Please select your piece carefully, as we will not offer a return for 'change of mind'. However we are happy to offer an exchange for a different size or style with the same dollar value within 30 days of receiving the purchased item/s. To be eligible for this exchange, your item/s must be unused, in the same condition that you received it and must also be in the original packaging.
Unfortunately we are unable to accept exchanges of earrings so please choose carefully. Email us with any questions you have before making your purchase.
We will not exchange or return sale items or custom pieces.
All custom orders are final sale and cannot be returned or exchanged for credit.
We will repair manufacturing faults for our jewellery at no cost within 6 months of the purchase date. We will not repair or replace items with a broken chain, chipped gemstone; general wear and tear.
The buyer is responsible for any shipping or handling fees of the returned item.